Returns & Exchanges
RETURNS & EXCHANGES
We understand that returns happen, and your satisfaction is very important to us. We will accept approved returns within 30 days of in-store purchase date or online package delivery date. Claims for shortage or damage must be made within 5 days of receipt or we will unfortunately not be able to honor the claim.
Returns made within 10 days will be credited to the same card used for purchase. Returns made after that but before 30 days will be given store credit. Returns are not accepted after 30 days. Shipping charges are non-refundable. Customers are responsible for all return shipping charges.
Items must be returned unused – any returns that are damaged or soiled will not be accepted for a return. Upon return, your item will be inspected, and credits and refunds will be issued for the purchase price only.
All items returned should have a Return Merchandise Authorizations (RMA) number to allow easy identification and prompt processing with the RMA number clearly written on the outside of the package. Items returned without a RMA will be subject to a 20% restocking charge.
Special Order Items
Items which have to be specially ordered from our vendors are considered final-sale items and cannot be returned.
Final Sale Items
Clearance items are considered final-sale items and cannot be returned.
If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit or refund and purchase the new item separately. The above return policy applies. Shipping is complementary on the replacement item.