How do I create an online account?
You may sign up here with an email and password.

How do I manage my account?
Occasionally we might send you some really great information – like promotions and sales or special offers, new product arrivals, or great tips and tricks.  You can easily opt out of this communication by unsubscribing at the bottom of our emails.
You can also view activity on your account such as your purchase history.

What if I’ve forgotten my password?
If you have forgotten your password, change it here or follow the 'Forgotten Password' instructions on the 'Sign in' page. For security reasons we are unable to send your password via email.

Where can I sign up for your newsletter?
You may sign up here!


How do I place an order?
You can use the Jung Lee toolbar to browse available products or search for a specific product directly by using the search text box.  To access more information or purchase an item, click on the product image and you will be taken to the item's product detail page.
Once you have found an item, select your quantity and use the ‘BUY’ button underneath.
You may view items in your shopping bag, and proceed to checkout, by clicking the bag icon in the upper right-hand corner of the page. You can add products to your shopping bag and edit or delete current items at any time.
When you're ready to complete your order, be sure to review all of the items you've placed in your shopping bag. If you decide that you don't want a particular product, click REMOVE ITEM. Once you have all the items you wish to purchase, and have estimated a shipping option, click the PROCEED TO CHECKOUT button.

How do I place a bulk order?
Please contact us if you are planning to order bulk quantities. We want to make sure we have everything in stock or can deliver it within your timeframe.

What if I saw an item in your store but can't find it online, how can I purchase it?
Contact the store to place an order +1 (212) 257-5655


How may I pay?
We accept the following forms of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover

We do not accept:

  • International credit cards that are not affiliated with Visa, MasterCard or American Express.
  • Money Orders
  • Personal Checks

When is my credit card account charged?
Items are charged to you when they ship, which is usually within two business days for in-stock items. If an item is temporarily unavailable, you will not be charged until it ships.

Is my credit card information secure?
Yes, we encrypt all credit card information during transmission and storage, so that data is private and secure.

What if I have a gift card?
Gift cards are available online for purchase AND redemption.

Where do you charge sales tax ?
Sales tax on the merchandise & shipping total are charged for items shipped to New York state addresses.  All other states ship sales tax free.


How do I place a gift order?
When you check out online, you may enter the gift recipient's address in the shipping address fields. Be sure to include a phone number in case any shipping issues occur during delivery.
Select the gift message option on the checkout page to notify us that your order is a gift and include an optional note.

Looking for the perfect gift? Our savvy Gift Experts can provide you with customized gift recommendations. Email customercare@jungleeny.com or call +1 (212) 257-5655

Can I have my gifts boxed?
All gifts are delivered in our exquisite signature black boxes.

Will you include a personal message and a gift receipt?
Yes, we will insert a hand-written note with the message of your choice, as well as a gift receipt. We remove all price tags from the merchandise.

What if I made the wrong gift choice?
For gift returns, our standard return policy applies to the gift recipient.


How do I create a registry? 
Navigate to the Registry link in the top right of the homepage. This will take you to Slowdance, our wedding registry site. Please email hello@slowdance.com if you have questions. 


What types of web browsers does your website support?
We support Internet Explorer 7, 8 and 9, the PC and Mac versions of Firefox 4, 5 and 6, Safari 4 and 5, and the current release of Google Chrome. To view all the features on our site, you must accept cookies, enable JavaScript and have Adobe Flash Player 9 or higher. While we do have limited support for older browsers, we strongly encourage you to upgrade your web browser to the latest supported version.